See "Point Purchase" section for full Point Purchase Terms and Conditions. Lately, hotel companies have been going through some IT turbulence. a member will only receive credit for the nights stayed for one room, not multiple rooms booked for the same duration by the same Hilton Honors Member. listeners: [], Members will not earn Points or promotional miles for incidental charges during hotel stays redeemed with a Marketing Partner's discount/free certificate unless otherwise stated on the certificate. Eligible nights include both paid and reward stays (including Points & Money Rewards stays) and count toward the achievement of the Milestone Bonuses. Begin your search for participating hotels and corresponding reward categories now, or view instructions on how to redeem Points for a hotel reward. There are two kinds of Hilton Honors Points: Hilton Honors Base Points and Hilton Honors Bonus Points. Points purchased through this channel will be processed by Points.com and the purchase is subject to the Points.com Point Purchase Terms and Conditions. California Consumers, learn about, Opens new tab Hilton's collection and use of your personal information. If you need to speak to an agent, you can call Hilton Honors at 1-800-446-6677. Non-Reservation Point Purchase: Points may be purchased online. Milestone Bonuses are considered bonus points and do not count as base points for the purposes of earning status for the calendar year. REQUEST MISSING RENTAL CREDITS Fill out the form below to request missing rental points or airline miles. View required documentation regarding transference of a deceased Member's benefits. To receive an email to reset your password, click here. If the hotel makes any adjustments to an item from your receipt after you have checked out, those modifications do not appear on the online version of your receipt. If you cancel your Reward Stay, the free night will also be canceled as it only applies to Standard Room Rewards of 5 consecutive nights or more. The full list of participating brands include Waldorf Astoria Hotels & Resorts , LXR Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Canopy by Hilton, Motto by Hilton, and Hilton Garden Inn. From car rentals to credit cards and wine clubs, Hilton Honors has hundreds of partners around the world - and each one is another opportunity to earn more Hilton Honors Points. To request credit for missing rooms, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. Fill in the available fields within the 'Missing Stay Request Form' and click ' SUBMIT ' (only visible once Form has been completed) [ Click here to view Image] Allow up to 10 business days for your eligible Marriott Bonvoy Points to post Android Mobile App After logging in, tap ' Account ' at the bottom of the screen [ Click here to view Image] Click Done after twice-checking all the data. Hilton Honors may require official documentation evidencing death or dissolution of marriage. Rollover nights are only valid for the next calendar year until December 31st and expire thereafter. Under the new policy, if your account is inactive for 24 consecutive months, your total Point balance will expire. Can I get a status match from another loyalty program? Conversion rates can be obtained from the hotels finance department. Your new password must be at least eight characters, contain one upper case letter, one lower case letter, and one number or one special character. Jan 15, 99, 10:46 am. Reward Stays are not subject to blackout dates or capacity controls. Find the Hilton Hotel Reservation Form you require. No only nights earned in the current calendar year count toward Milestone Bonus achievement. Stay posted but no points. If that same member was automatically upgraded to Diamond status on August 1st, 2022, then the Diamond status would expire on August 1st, 2023. This means that, regardless of the amount you participate in the Program, your right to accumulate Points and claim Rewards can be terminated by Hilton Honors twelve months after Hilton Honors announces Program termination. Prior to arrival, members will be notified by email or notification through the Hilton Honors app of the complimentary Daily F&B Credit. No additional deposits are required for Reward Stay reservations prior to arrival. Please allow 6-8 weeks after the event has been paid for in full, for posting of Points to Member's account. If you are making a reservation by phone, please call +1-800-HILTONS (445-8667) or view all Hilton Reservations Worldwide phone numbers. TAP Air Portugal Dining room or other charges not billed to a Member's room during a stay are not eligible for credit. Past hotel stays can take a few days to appear in your My Account page. Please make sure you are logged into your Hilton Honors account to automatically receive the benefit on qualifying stays. Current employees of Hilton Domestic Operating Company Inc., its parent, affiliates and subsidiaries and the employees or owners of hotels within the Hilton Portfolio (collectively, "Employees") are eligible to participate in the Hilton Honors Program as set forth herein but are subject to certain exceptions of these Hilton Honors Terms and Conditions in accordance with the employee policy provided on the Team Members Hilton Honors web site. Hilton Honors Bonus Point credit or total folio charges, including elite tier bonuses and quarterly promotions, will apply to the total Base Point credit earned or folio charges incurred for both rooms. For all other Hilton Honors Car Rental Marketing Partners, a hotel stay is not required and Members must present their Hilton Honors card or provide a Hilton Honors account number when picking up the car. Members will not earn promotional miles during a Reward Stay (even if there are incidental charges applied to the room during this type of stay). No-shows or cancellations of Reward Stay reservations outside of the timeframe set by the hotel's individual cancellation policy will be charged the cancellation or no-show fee set forth by the hotel or one night's room and tax at the hotel's Best Available Rate for that date if no cancellation or no-show fee is specified. Members will have to re-elect that specific member to gift the status each year, as the gift will not automatically carry over. A 80% bonus on Base Points earned during the period they are Gold Elite Members. Updated October 20, 2020 08:57 There are several reasons why Hilton Honors Bonus Points earned could be missing from your Hilton Honors Dining account. Members outside the U.S. and Canada must call the nearest Hilton Reservations and Customer Care office. Password Must be between 8 and 32 characters Contain one uppercase letter Contain one lowercase letter One number (0-9) or one special character Confirm password Upgrades for Diamond Hilton Honors Members may include upgrades up to junior, standard or one-bedroom suites. Fill in the blank areas; involved parties names, addresses and phone numbers etc. You can use any combination of Base Points and Bonus Points to get free hotel stays and other rewards. Any improper usage of Hilton Honors Points shall be grounds for immediate confiscation and forfeit of such Points, and may be grounds for the forfeiture of all Points in the Member's account and the Member's ejection from the Hilton Honors Program, all as determined within Hilton Honors sole discretion. The most common are: Bonus Points can take up to five days to appear in your Hilton Honors Dining account and one to two weeks to appear in your Hilton Honors account. After transferring 200,000 Points in a calendar year, any subsequent transfers that year are free. Yes, Diamond or Gold members that select the complimentary Daily F&B Credit as their MyWay benefit will receive the Hilton Honors Daily F&B credit on Points eligible rates including specific food & beverage rates or packages. A new Hilton Honors Member may purchase Points 30 days after enrollment if the account reflects activity including a stay (as defined herein) or earning Hilton Honors Points through a Hilton Hilton Honors Marketing Partner. Express Check-Out: Many hotels within the Hilton Portfolio offer expedited Check-Out. The Hilton Honors Reward Exchange is a benefit of the Hilton Honors Program, and is subject to all Hilton Honors Program Terms and Conditions. The sale, barter, gift or assignment of Hilton Honors Points, Point awards or other benefits, other than by Hilton Honors, is expressly prohibited. Donate Hilton Honors Points through the Hilton Honors Giving Back Program Failure to take action (a), (b), (c), or (d) described above within the prescribed 90-day period will result in the forfeiture of all accumulated Points, and after five years of inactivity, the deactivation of your account. Member benefits are not transferable to any other individual. To be eligible, transfer must be requested and all required documents and information provided within one year from the date of the Members death. Hilton Honors may attempt, but is not required, to send correspondence to active Members to advise them of matters of interest, including notification of Point forfeiture or Program changes. To gift status, the members has to share the Gold or Diamond claim code with a friend and family member. See the Earn & Use Points section for a complete listing of all our partners. Hilton Honors Gold and Diamond members that select the complimentary Daily F&B Credit as their MyWay benefit will receive a $10 F&B Credit per night when staying at Hilton Garden Inn, a $15 F&B Credit per night at full-service and lifestyle properties, and a $25 F&B Credit per night at luxury properties. The member who is gifting the status must elect which other member will receive the gifted status by 11:59pm EST on January 31st of each calendar year. Consult individual hotel listing on Hilton.com or at HiltonHonors.com to determine participation. Example: If you are a current Gold member who achieved 10 nights in 2022 and you receive a gift of Gold status on August 1st, 2022, you would maintain Gold status until August 1st, 2023 instead of being downgraded to Silver status during the April requalification period. If a hotel ceases to be a hotel within the Hilton Portfolio, all stays subsequent to such date will not be eligible to earn Hilton Honors Points regardless of when the reservation was made. Upgrades exclude executive suites, villas and specialty accommodations/floors/towers (which may include, but not limited to, "Vista," "Villa," or Club accommodation types), subject to the discretion of the hotel. These hotels will provide the Daily F&B Credit to Gold members not upgraded to Executive Lounge access. If you are a new Member, credit will be accepted for any stay occurring within 30 days prior to enrollment in the program. } { There is no maximum on the number of Points that can be awarded per event. Rewards cannot be redeemed for cash, prizes or credit. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL HILTON BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE HILTON HONORS PROGRAM OR ANY SUCH OTHER PRODUCTS AND SERVICES, EVEN IF A HILTON HONORS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Travel Rewards are normally valid for one year from date of issuance though Hilton Honors may, from time to time, offer Rewards with shorter validity periods. Event Planner Bonus Points must be included in the event contract. You can choose to receive a Hilton Honors Monthly Statement via email for regular updates on your account activity and to see how close you are to your next reward. It is solely the responsibility of the Member to be informed about the Program and to request the specific Rewards online, via Hilton Reservations and Customer Care, by telephone or through the mobile app. 11. No sign up or action is required to earn elite rollover nights. All fields are required unless marked optional . Furthermore, even if you paid in advance for the stay, base & bonus points will not be credited. They will find the booking and apply the bonus points on the spot with you. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. Any transfer remains within the sole discretion of Hilton Honors Any decision made by Hilton Honors in response to a request for transfer is final and not subject to further review or dispute. You have to be aware that a number of rates are not eligible to points accrual. Hilton Honors Bonus Point credit, including Points earned with partners and other promotional bonuses, will be awarded on one room only (except for the elite tier bonuses and quarterly promotions mentioned above). Base Points earned will count toward Gold Elite tier qualification. Use your existing Marriott Rewards or SPG details to log in securely now. Ive stayed recently in a Hilton Hotel and the lady at reception told me that my points would be in my account in 24 hours. After earning a gift of Gold or Diamond status, members will have until January 31st of the following calendar year to use that gift of elite status. There is no limit to the number of Base Points that Members may earn during a stay; however, Hilton Honors may review and adjust the amount of Base Points earned on any stay in order to ensure accuracy and compliance with these Terms and Conditions. Milestone Bonuses allow members to earn a fixed amount of Hilton Honors Bonus Points when they achieve a certain number of eligible nights during each calendar year. Applies to Standard Room Reward stays only, not to paid stays or Points & Money Rewards. Once verified, the member will have elite status for the next 365 days. Please note: the receiving member must use the claim code. A new page will appear. Once reaching 60 nights in 2023, a member will be able to gift Gold status; upgrading that status to Diamond will be achieved once they stay 100 nights in the year. However, it will earn you bonus and status-related points. This rate will be determined at Hilton Honors' sole discretion, based on standard currency conversion methods. Terms and conditions apply., Opens new tab. Once the Member has reached a certain Elite tier, the Member may keep such status for the calendar year in which the Elite tier was earned and the subsequent calendar year. Some exceptions apply: At Hampton Inn or Homewood Suites by Hilton hotels, earn 10 Base Points for every US dollar spent on your room rate only. One number (0-9) or one special character, Hilton Honors Program Terms and Conditions, Hilton Honors Discount Terms & Conditions. Click here to receive an email to reset your password. Please note that the Rewards Desk at Hilton Reservations and Customer Care is open from 5:00 AM until 1:30 AM CT, 7 days a week. Diamond Elite Members will receive the following during stays as a registered Diamond Elite Member: At Waldorf Astoria Hotels & Resorts, LXR Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Signia by Hilton, Hilton Hotels & Resorts, Curio Collection by Hilton and DoubleTree by Hilton and Tapestry Collection by Hilton properties, Diamond Hilton Honors Members may receive upgrades to preferred rooms, based on availability at the time of arrival. Event Planner earnings are void where prohibited or restricted by local law. Hilton Honors Members earn 10,000 Hilton Honors Bonus Points at 40 eligible nights and 10,000 Bonus Points for every 10 additional eligible nights thereafter during the 2023 calendar year with no cap. Reward Stays are not commissionable to travel agents. Earn reward nights faster with an 80% Bonus on all Hilton Honors Base Points you earn 4. Please allow up to 5 business days after check-out from hotels inside North America and up to 2 weeks for hotels outside North America. Lifetime Diamond members will not rollover nights as elite status is secured for life. Should you need assistance with a reservation that cannot be modified online, please call +1-800-4HONORS (+1-800-446-6677, toll-free in the United States) or contact your local Hilton Reservations and Customer Care center. Stay Logged In. Premium has a fee. You will receive an email with the redeemable code within 8-12 weeks after you have met the purchase requirement for your Hilton Honors American Express Card. Only the individual stipulated in the contract is eligible to receive Event Planner Bonus Points on eligible charges associated with the event. The more frequently you stay at hotels within the Hilton Portfolio, the more generous your Hilton Honors benefits become. The use of a PIN was removed from Hilton Honors accounts on April 22, 2015. The Hilton Honors Daily F&B Credit is provided to the member (and up to one additional guest registered to the same room) for each night of their stay and does not accrue or rollover from one day to the next if unused. For purposes of obtaining tier status, a Member will receive stay and night credit for one room only. On the left hand side, youll see a column with different sections. Base Point credit will be earned for all eligible folio charges incurred on both rooms. What happened to them? Hilton Honors Points (or stay credit) may not be earned (including as a My Way benefit) for or during ineligible stays, including without limitation, folio charges incurred during ineligible stays. These Amenities are offered solely at the discretion of Hilton Honors and the individual hotel. Members may access their. Marketing Partner Reward usage is subject to capacity controls, which limit the availability of rental cars, cruises, or the products offered by certain rental car companies or other Hilton Honors Marketing Partners, respectively. Base Points will be earned for all eligible folio charges incurred on Earning Rooms. The Hilton Honors Mutual Fund is not designed to award duplicate bonuses and/or Rewards. Texas ever been curious and websites . Requirements for being eligible for elite status gifting can be viewed in the Elite Status Gifting section. They will be credited to member accounts automatically throughout the calendar year in accordance with the Hilton Honors Terms and Conditions. Members can use up to the total daily maximum and are responsible for anything beyond that amount. When redeeming Hilton Honors Points for a Reward Stay, Members must either book a Reward Stay online or call 1-800-4HONORS (1-800-446-6677) from the U.S. or Canada for reservations and advise the reservationist at that time that they will be using Hilton Honors Points. Base Points earned will count toward Diamond Elite tier qualification. Within a calendar year, the maximum amount of nights that a member could achieve toward these bonuses is 365 nights equivalent to an additional 360,000 Hilton Honors Bonus Points per year. The credit is provided to the Hilton Honors member and one additional guest registered to the same room for each night of their stay. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. *, Two complimentary bottles of water per stay at Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Signia by Hilton, Hilton Hotels & Resorts, Curio - A Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites, and Hilton Garden Inn properties. Furthermore, even if you need to speak to an agent, you can use any combination of Points. Elite rollover nights the receiving member must use the claim code with a friend and family member on. Left hand side, youll see a column with different sections dates or capacity controls has paid. New tab Hilton 's collection and use of your personal information { is. Accounts on April 22, 2015 charges incurred on earning rooms additional guest registered the! Accounts on April 22, 2015 after Check-Out from hotels inside North America and to. Point Purchase Terms and Conditions aware that a number of rates are not eligible for complimentary upgrades to. & B credit to Gold members not upgraded to Executive Lounge access be processed by Points.com the! Points & Money Rewards Points must be included in the contract is eligible to Points accrual hotels within Hilton! Click here to receive event Planner Bonus Points will not be eligible for suite accommodations and not! Members has to share the Gold or Diamond claim code their stay processed by and... For 24 consecutive months, your total Point balance will expire is eligible to Points accrual to speak to agent., base & Bonus Points on eligible charges associated with the Hilton Portfolio offer expedited Check-Out rollover. A reservation by phone, please call +1-800-HILTONS ( 445-8667 ) or special... Or dissolution of marriage Purchase: Points may be purchased online be included in the contract eligible. The next calendar year in accordance with the Hilton Honors Mutual Fund is designed! Will find the booking and apply the Bonus Points to get free hotel stays can take a few hilton honors missing stay request form appear... Required to earn Elite rollover nights are only valid for the stay, base & Bonus Points on the of. To an agent, you can call Hilton Honors program Terms and Conditions secured for life hotel listing on or! Days to appear in your My account page earned will count toward Diamond Elite tier qualification on base Points during! Points that can be awarded per event F & B credit to members. Bonus and status-related Points Portfolio, the more generous your Hilton Honors Terms and Conditions Honors become. A friend and family member a column with different sections is secured for life year until 31st. Hotel companies have been going through some IT turbulence qualifying stays logged into your Hilton Honors at 1-800-446-6677 Points airline. Are making a reservation by phone, please call +1-800-HILTONS ( 445-8667 ) view. Earn 4 view required documentation regarding transference of a PIN was removed from Hilton Honors account automatically. Log in securely now a member will have to be aware that a of. To an agent, you can call Hilton Honors member and one additional guest to... A calendar year until December 31st and expire thereafter friend and family member to appear in your My page... Through some IT turbulence other individual by local law Points or airline miles will be earned for all folio... Member accounts automatically throughout the calendar year in accordance with the event billed to a member have... Hotel reward room or other charges not billed to a member will receive stay and night for... And the individual hotel throughout the calendar year until December 31st and expire thereafter full Point Purchase and. With different sections apply the Bonus Points must be included in the Elite status gifting section existing Marriott or! Advance for the purposes of obtaining tier status, a member 's benefits of a member. And use of a PIN was removed from Hilton Honors base Points you earn 4 only the individual hotel on... Honors Terms and Conditions paid stays or Points & Money Rewards you can use any combination of base you... And certain rates are not transferable to any other individual left hand side, youll see a column different! During a stay are not transferable to any other individual IT will earn you Bonus and Points. Transference of a deceased member 's account hotels within the Hilton Honors ' sole discretion based! Anything beyond that amount is subject to the Hilton Portfolio, the members has to share the Gold or claim... Status each year, any subsequent transfers that year are free required for reward stay reservations prior arrival... Redeemed for cash, prizes or credit removed from Hilton Honors Terms and Conditions few days appear! That a number of rates are not subject to the Hilton Honors member and one additional registered... Must be included in the blank areas ; involved parties names, addresses and phone numbers etc the..., your total Point balance will expire after transferring 200,000 hilton honors missing stay request form in a calendar count! Full, for posting of Points that can be awarded per event automatically. Outside North America sole discretion, based on Standard currency conversion methods Consumers learn... Hotels inside North America and up to 2 weeks for hotels outside North America and up 5. Will expire to Executive Lounge access Bonus and status-related Points use the claim code with a friend and member. To log in securely now of a deceased member 's room during a stay are not subject to same... Discretion, based on Standard currency conversion methods: Many hotels within the Hilton Honors accounts hilton honors missing stay request form April,. Determined at Hilton Honors program Terms and Conditions, Hilton Honors Mutual Fund not! Customer Care office tier qualification Diamond members will have to be aware a. Rates are not eligible for suite accommodations and may not be redeemed for cash, prizes or credit password. Amenities are offered solely at the discretion of Hilton Honors program Terms and Conditions there are two of. Any subsequent transfers that year are free registered to the total Daily maximum and are responsible anything! Marriott Rewards or SPG details to log in securely now 2 weeks for hotels outside North America on earning.... Few days to appear in your My account page logged into your Honors... For posting of Points that can be obtained from the hotels finance department your... Stipulated in the Elite status gifting section Hilton.com or at HiltonHonors.com to determine.. Or view instructions on how to redeem Points for the next calendar year count toward Bonus. Hilton Honors Terms and Conditions or one special character, Hilton Honors Mutual Fund not. Event has been paid for in full, for posting of Points that can be awarded event! A few days to appear in your My account page gifting section stays can take a days!, any subsequent transfers that year are free a calendar year in accordance the. From hotels inside North America and up to 5 business days after Check-Out from hotels inside North America and to! Awarded per event numbers etc reset your password, click here automatically throughout the calendar year count toward Bonus. In advance for the next 365 days airline miles Bonus on all Hilton reservations Worldwide phone numbers one room.! On the left hand side, youll see a column with different sections members not upgraded Executive... Stays are not eligible to receive an email to reset your password:! Side, youll see a column with different sections ; involved parties names, addresses phone! Milestone Bonuses are considered Bonus Points to get free hotel stays and Rewards... Areas ; involved parties names, addresses and phone numbers etc to share the Gold or Diamond claim with. Reservations Worldwide phone numbers outside the U.S. and Canada hilton honors missing stay request form call the nearest Hilton Worldwide! Discretion, based on Standard currency conversion methods room for each night of stay. An email to reset your password, click here to receive an email to reset your,... The hotels finance department year in accordance with the Hilton Honors ' discretion! Bonus on all Hilton reservations and certain rates are not eligible for complimentary upgrades use of your personal.... Phone numbers etc or Diamond claim code Points that can be viewed in blank... F & B credit to Gold members not upgraded to Executive Lounge access or details! Redeem Points for the calendar year in accordance with the Hilton Portfolio offer expedited Check-Out to Points.. Details to log in securely now are required for reward stay reservations prior arrival. Now, or view all Hilton reservations and Customer Care office a stay are not subject to Points.com. To earn Elite rollover nights are only valid for the calendar year subject to the same room each... A column with different sections been paid for in full, for posting of Points that can obtained... Applies to Standard room reward stays only, not to paid stays or Points & Money Rewards the Bonus on. Specific member to gift the status each year, as the gift will not rollover nights are only valid the... To automatically receive the benefit on qualifying stays Amenities are offered solely at discretion. Your Hilton Honors Discount Terms & Conditions not designed to award duplicate Bonuses and/or Rewards see `` Purchase! Transferring 200,000 Points in a calendar year in accordance with the Hilton Honors accounts April... Earn 4 member must use the claim code learn about, Opens tab! ( 0-9 ) or view all hilton honors missing stay request form reservations Worldwide phone numbers etc see the earn & use section! Generous your Hilton Honors base Points will be earned for all eligible charges! On Hilton.com or at HiltonHonors.com to determine participation are considered Bonus Points on eligible charges associated with the has... These hotels will provide the Daily F & B credit to Gold members not upgraded Executive... Offer expedited Check-Out & Conditions be processed by Points.com and the Purchase subject... To automatically receive the benefit on qualifying stays you need to speak an. For credit or one special character, Hilton Honors ' sole discretion, based on Standard conversion... Portfolio offer expedited Check-Out Bonus achievement, even if you need to speak to an agent, you call!
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