Their latest consultation is proposing to change their 10 day deadline to 2 days (proposal 3; info about the change is hidden in their extra consultation text). Only a small proportion of all inspections give rise to a complaint." In the first year of the new inspection arrangements (2005-06), Ofsted undertook more than 6,100 school inspections. However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens.One other thing to be aware of is that Ofsted can return to a school to gather additional evidence, as long as the report has not yet been published. He stated that the school had triple the number of permanently excluded pupils on roll and was picking up the problems that other schools are creating in our town. An Ofsted spokesperson said they could not find evidence of any wrongdoing after investigating the complaint. Of the 61 from secondary schools, 27 were partially upheld and three fully upheld. Complaining directly to Ofsted We will not usually consider a complaint if you have not first followed the school's or academy's, local authority's or ESFA's complaints procedure. The proposed changes include givingschools five working days to make comments about the factual accuracy of a draft report. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Lead inspector during the visit was Barry Found, who, according to LinkedIn, serves as director of quality assurance for Delta Academies Trust, which operates 15 schools in the Doncaster area. Your email address will not be published. Martin George An increasing proportion of complaints about Ofsted are being upheld, its annual report has revealed. Ofsteds complaints policy explains that schools can complain at any time up to 10 working days after the report has been published. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The detail of the complaint might have reached you second or third hand and you will need to check the facts first. Please view our Terms and Conditions before leaving a comment. Well I found out the $99.00 was taken off my credit card! What changes will be implemented? Make a formal complaint to the school. EC2A 2AP. To view the whole Forum and member areas you must register first. No decision reached usually means that it is one person's word against another and there is insufficient evidence on either side for the investigating inspector to decide one way or another. She has said that the children have been telling her things for a few years that she is worried about, but she is only bringing it up now. Ofsted is now reviewing its complaints policy to see how it can be improved. But schools judged good are able to complain about their inspection or inspector too if they have concerns.Be clear about the complaintIt is helpful for you and for Ofsted if you can be as clear as possible about the cause of your concern. Academy trust leaders were told new inspector training started last week called seeing the big picture. I very much doubt Ofsted want schools to complain. However Ofsted has alsopublished figures today which show that almost nineout of 10 schools or other providers said that they were satisfied or very satisfied with their inspection experience and that the feedback would help them to improve. One of the changes includes a new enhanced oversight process, Schools Week understands, which should lead to problematic inspections being picked up in real time, before issues arise with contentious judgments. BBB Business Profiles are subject to change at any time. ma7ie. Required fields are marked *. . We don't yet have information about this department's complaint policies and procedures. The outcome of this consultation is set to be published this summer. And the inspectorate hasrevealed that a survey of more than 1,000 parents shows that eight out of 10 feel that an Ofsted inspection report they read portrayed thatschool accurately. You can read two more articles on Tes for free this month if you register using the button below. Your email address will not be published. Todays report also revels that Ofsted has been given permission to appeal against a High Court ruling that quashed an inspection report because of concerns about itscomplaints process. If your inspection is not or was not up to standard then Ofsted wants you to complain. Learning and Skills Events Consultancy and Training, c/o Mindspace I then cslled Ensurety Finance Services and she said the policy is cancelled. The surveyfound that three-quarters of parents said the information Ofstedprovided wasreliable and two-thirds of parents agreedthat the inspectoratehelps to improve the standard of education. This provides important support and helps to ensure that nobody says, I told you so down the line.The rest of the advice in this article is written on the assumption that it will be the headteacher making any complaint to Ofsted, but that it might be helpful for the wider staff to know how Ofsted handles complaints and for the school to consider in advance of the inspection how it might handle any concerns. Ofsted is also proposing toconsider and respond to formal complaints from schools before it publishes aninspection report if these complaints are submitted promptly.. transparent misconduct report on OpenPolice.org. Looking forward to welcoming you as a member! Ofsteds admission was made during a meeting with members of the Confederation of School Trusts (CST). An Ofsted spokeswoman said this morning: "Ofsted takes all complaints seriously. The rare admission from Ofsted and action has been praised in private by some trust leaders, who feel the watchdog is listening. Second, schools that are judged inadequate are automatically put through an extended quality assurance process. Just 17 per cent of 718 complaints closed in the 2021-22 academic year had aspects upheld. Officials have been told to make the process more human and less bureaucratic, FE Weeks sister publication Schools Week understands, following backlash from the sector. Failed SEND councils could get four-year reprieve, Ofsted annual report 2021-22: 11 things we learned, NEU claims suspected criminal operation trying to scam members, Keegan keen to look at varying teacher pay by subject, says union boss. What do you need to know about complaining to Ofsted?Are you the right person to complain?Essentially, the right person to raise the complaint with Ofsted is usually the headteacher. (i do not want any money, just scare her a bit). However, Ofsted guidance states schools can request an earlier graded inspection. From my conversations with school leaders I know that many do not have much faith in Ofsteds complaints process. The meeting followed CST sharing concerns about inspections raised by its members to the inspectorate last year. It says: The number of formal complaints we have received this year, as a proportion of the total number of inspections and other activities we have carried out, is similar to last year. Copyright 2023 Tes Global Ltd is registered in England (Company No 02017289) with its registered office at Building 3, However, as this process happens behind closed doors and is not mentioned in the final report it is difficult to ascertain how frequently this happens. Its probably quite telling that the volumes of complaints dont shine through, having more than doubled in a year (17% of 718 is a bigger volume than 26% of 320). In 2017, the High Court concluded: "that Ofsted's complaints process implied that the decision-makers processes are always effective and therefore impeachable, thereby preventing an aggrieved party from pursuing a substantive challenge, is not a rational or fair process." (Source: Browne Jacobsen, 2017) It was ruled that until Ofsted amended the relevant section of its complaints . One of the factors that has deteriorated in inspection today is the lesser role of the nominee, including the role of the inspectorate in training them. Required fields are marked *. Either way, try to depersonalise it and recognise that, like you, most inspectors are trying to do a good job in what can be a stressful situation for all. FE Week (Lsect Ltd) During the 2020-21 academic year, Ofsted "upheld or partially upheld" just a quarter of complaints lodged. Trust leaders said a resulting over-focus on comments made during the pupil voice part of inspections particularly relating to behaviour and derogatory language were given too much weight in final judgments. My advice is usually to complain, if you are minded to do so, before the report is published. Where a complaint is upheld, we offer ongoing support as well as the monitoring as Ofsted would expect. Guests can only see limited areas. Complaints: Watchdog to change how it handles complaints, Heads:School leaders union calls for independent panel to review Ofsted complaints, Exclusive:Ofsted looking to review complaints process. However, todays report also shows that the total proportion of inspections or activities thattriggered a complainthas fallen over the past three years, from 2.8 per cent in 2015-16 to 2 per cent in 2017-18. I very much doubt Ofsted want schools to complain. BBB is here to help. Also, do not assume that complaining will necessarily undermine your relationship with the inspector. You can ask questions, give advice or just have a friendly chat with other members! Contact the school to discuss the problem first - most problems can be solved this way. I will continue to make the case to Ofsted that it has work to do to improve this. Stephen Rollett explains how school leaders can complain about an inspection, both during the visit or after the fact, Complaining about an inspection, especially one that is still in progress, can be daunting, but you and your school deserve a high-quality inspection. Coupled with a complaints process that does not appear to provide huge amounts of hope, it is easy for a complaint to become all-consuming. That said, for your own wellbeing try not to allow a complaint to Ofsted to become all-consuming.Dont assume the worst but do manage your expectationsPopular consensus holds that it is almost impossible to get Ofsted to overturn a judgement. I also advise headteachers making a written complaint to seek the backing of their governing body/trustees first. St Pauls Place, Norfolk Street, Sheffield, S1 2JE. A complaint made about a school inspection after which a teacher committed suicide has been partially upheld. Pupils are given increased freedoms, conduct their own research and do not need to wear uniforms. - Local Childminder Chat, Childminding Events & Groups, Local Childminder Chat, Childminding Events, Groups & Coordinators, Advertise your Vacancies with Childcare.co.uk, Free Childminder Public Liability Insurance, Food Safety & Hygiene including Certificate, Advanced Post Thanks / Like v3.6.1 (Lite). International Association of Better Business Bureaus. This. Introduction of new SEND inspection framework means revisits clock has been reset, Officials have been asked to make the process more human and less bureaucratic, Watchdog issues warnings over uninspected schools, part-time timetables and its lack of powers over 'chaotic' and 'unsafe' illegal schools, Recruitment and retention of staff must be 'urgently addressed', Philip Hollobone claimed the team sent to inspect Bishop Stopford School had a 'prearranged agenda', MP fears lack of records will mean 'important patterns and opportunities to introduce improved safeguarding' being missed, Your email address will not be published.
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